We are an Introducer Appointed Representative of Quint Group Limited, who are a credit broker, not a lender. OinkMoney.com Introduces customers to Monevo Ltd who are an Appointed Representative of Quint Group Ltd for the purposes of obtaining a loan. Oink Money does not provide any loan or consumer credit products directly.

Complaints Policy

OinkMoney.com is a registered trading name of Oink Money Limited which is an Introducer Appointed Representative of Quint Group Limited (Quint) who as a regulated firm handle complaints on our behalf. Customer service is very important to us and Quint and we welcome feedback if you are unhappy. We will do our best to ensure that complaints are resolved as quickly as possible and with the right outcome for our customers.

How to contact Quint to make a complaint

Please send Quint your details, a description of your complaint and how you think they can resolve it, and any other relevant information. In writing or via email to:

Quint Group Limited
Compliance Manager
Oxford House
Oxford Road
Macclesfield
SK11 8HS

By email: compliance@quint.co.uk

How long will it take?

Your complaint will be acknowledged promptly in writing and Quint will do their best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. They will always try their best to respond to your complaint as quickly as possible and they’ll send you their final response no later than 8 weeks from when you first complained. If they cannot complete their investigation in this time, they will contact you to explain the delay and give you an indication of when to expect their response. If you’re unhappy with the progress of your complaint or not happy with the final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given them the opportunity to put matters right, so please contact Quint first and they will do all they can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of the final response. Their contact details are:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0300 1239 123.

calls to this number cost no more than calls to 01 and 02 numbers

Telephone: 0800 0234 567.

calls to this number are now free on mobile phones and landlines

Email: complaint.info@financial-ombudsman.org.uk

Information regarding the service can be found on the Financial Ombudsman website:

http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

European Online Dispute Resolution Platform

In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/


We are an Introducer Appointed Representative of Quint Group Limited, who are a credit broker, not a lender.

OinkMoney.com Introduces customers to Monevo Ltd who are an Appointed Representative of Quint Group Ltd for the purposes of obtaining a loan. Oink Money does not provide any loan or consumer credit products directly. We do not make short term loan or credit decisions.

We do not charge any fees. If you are contacted by anyone saying they are calling from Oink Money requesting you make them a payment, you should report this to www.actionfraud.police.uk immediately. We will never contact you asking for a payment.

*The loan amount and interest rate you are offered are subject to lenders requirements and approval. If accepted by a lender, a full credit check will be carried out. If Monevo are unable to find you a loan, they may offer you an alternative product. The time it takes for the funds to appear in your account may take longer, and will depend on your bank and the lender's own policies and procedures.