We are an Introducer Appointed Representative of Quint Group Limited, who are a credit broker, not a lender. OinkMoney.com Introduces customers to Monevo Ltd who are an Appointed Representative of Quint Group Ltd for the purposes of obtaining a loan. Oink Money does not provide any loan or consumer credit products directly.

Complaints Policy

Oink Money Ltd is an Introducer Appointed Representative of Quint Group Limited. Please send full details of your complaint, including any relevant information you think will help resolve it, to Quint using one of the following:

How to contact Quint Group Limited to make a Complaint

By Email:

compliance@quint.co.uk

In Writing to:

Compliance Manager
Quint Group Ltd
Oxford House
Oxford Road
Macclesfield
SK11 8HS

How long will it take?

Your complaint will be acknowledged promptly in writing and Quint will do their best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. They will always try their best to respond to your complaint as quickly as possible and they’ll send you their final response no later than 8 weeks from when you first complained. If they cannot complete their investigation in this time, they will contact you to explain the delay and give you an indication of when to expect their response. If you’re unhappy with the progress of your complaint or not happy with the final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given them the opportunity to put matters right, so please contact Quint first and they will do all they can to help you.

Financial Ombudsman Service (FOS)

If you want the Financial Ombudsman to consider your complaint, you must send your complaint to them within 6 months of the date of their final response. Their contact details are:

The Financial Ombudsman Service
Service Exchange Tower
London
E14 9SR

Telephone

0800 023 4 567 (calls to this number are now free on mobile phones and landlines) 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)

Email

complaint.info@financial-ombudsman.org.uk

In relation to your complaint, you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/

We are an Introducer Appointed Representative of Quint Group Limited, who are a credit broker, not a lender.

OinkMoney.com Introduces customers to Monevo Ltd who are an Appointed Representative of Quint Group Ltd for the purposes of obtaining a loan. Oink Money does not provide any loan or consumer credit products directly. We do not make short term loan or credit decisions.

We do not charge any fees. If you are contacted by anyone saying they are calling from Oink Money requesting you make them a payment, you should report this to www.actionfraud.police.uk immediately. We will never contact you asking for a payment.

*The loan amount and interest rate you are offered are subject to lenders requirements and approval. If accepted by a lender, a full credit check will be carried out. If Monevo are unable to find you a loan, they may offer you an alternative product. The time it takes for the funds to appear in your account may take longer, and will depend on your bank and the lender's own policies and procedures.